Very unhappy with the service here. We brought my wedding dress in to be cleaned on Mar. 9 and were quoted $160+ and told it should be ready in 8 weeks. When we called in 10 weeks later we were told it was "still in the queue to be cleaned". When I mentioned we had been told 8 weeks, I was told yes it was typical to wait that long. Once I mentioned it had been 10 weeks and asked about the dress not even being cleaned yet they didn't really have an answer except "oh. Sorry." I got in contact with the manager in late July when I STILL had not heard anything, they told me that the wait was due to a wait for an "oversized box" (even though when I spoke to them in May they hadn't even started cleaning it yet 10 weeks after drop off). I mentioned it had now been over 4 months of waiting and they told me she wouldn't charge extra for the oversize box. We finally got a call the dress was ready in August FIVE MONTHS later, when we went to pick it up we discovered the "oversize box" was only 15 dollars more, and were charged $275 dollars, instead of $290 (though we'd been quoted 160+ I'd say over $100 over is a big plus). When we mentioned again it took 5 months the lady at cash just started: "oh that's terrible it should never have taken that long." Wont be coming here again. After the initial call in May my husband and I have been taking our dry cleaning elsewhere. Other brides I've talked to waited a MAXIMUM of 8 weeks, NOT 20. Very disappointing. Alot of my friends just got/are getting married and we've steered them away from this place as it was very unprofessional.
Orr Cleaners is a Canadian Laundry based in London, Ontario. Orr Cleaners is located at 1292 Commissioners Rd W, London, ON N6K 1E1, Canada.
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