Been going to this gym for 4 years now and have never had a issue with anyone working at movati everyone has been very friendly with great customer service however, I recently had a issue I needed to discuss and was directed to Nicole a suppose manager this lady is extremely unprofessional, rude, arrogant and disrespectful I have never dealt with such a unpleasant person I am extremely disappointed this lady has a charge position with no people skills. After this awful experience with Nicole I have decided to discontinue my membership at movati athletic. Get better manager.
Even if we noticed the front desk manager of our departure with a paper signed by both of us, they continued to bill my wife three months later. Because we didn't make a copy of the paper handed out, they refused to give us any refund. In looking the reviews, it's not the first time it happened. CONSUMER BE AWARE. People there are great but the company doesn't take his responsibilities !!
Great gym and great staff. I have been coming here ever since I was young (like when it was still called the Athletic Club) and I don't see that changing any time soon. Keep up the good service!
This is the gym to beat if you are looking for a good gym with caring staff and a pleasant atmosphere. As no stranger to fitness, Ive been looking for an ideal gym that wouldnt be too pushy, busy, and reasonably priced. This gym caters to adults, from young to old, but does not have a silly atmosphere like some other places. The staff care and take a individual approach with every client. Amenities are clean and plenty of equipment. Some may say that the equipment is dated, but that doesnt affect its performance.Highly recommended, especially to those that are just starting out with fitness.
I have been a member at Movati for about 8 years. Im very very disappointed and upset the way i got treated today. I put my account on hold for awhile now due to frequent traveling overseas. And ive been paying them exactly $10.12 per month just to hold my account. Today for the first time i went to the gym since i put my account on hold and asked the employee named Liz if i could just use the steam room for 20mins? i was refused right away and rudely told me i must resume my account and pay the full monthly fee even to use the gym for one day. I explained to her this is just a one time request ive been traveling and ill resume my account once im settled back in london. Her answer was a straight no! Her face impression was like im trying to scam the system or something Really!? Just to use the steam room?? She did not seem to give a damn about customer service or even if i was a long time member or not. Over the years i got lot of my friends and relatives to join this gym as well and this is how i get treated? So right there and then i decided to cancel my account permanently with this place and never going back!!! There are way too many options out there nowdays for cheaper price and better services.
Movati Athletic London North is a Canadian Gym based in London, Ontario. Movati Athletic London North is located at 755 Wonderland Rd N, London, ON N6H 4L1, Canada.
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