We bought our forever bedroom suite at Austin & Taylor and are so pleased, we've waited over 20 years to make this purchase and the customer service we've recieved right from the start has been excellent!We'd like to thank Cathy for all her help, in making our choice and her expert advice. The customer service she provided was top notch!We also would like to mention; the delivery team was very professional and extremely carefull; they set it up perfectly and looks amazing!We had a wonderful experience at Austin and Taylor, and if we are ever in the market for good quality furniture, and excellent customer service in the future, they will be our 1st choice.
Over the past many years we have been purchasing various items from London, ON. location and I have nothing but praise to say about people that work there, customer service is exceptional. My little brother still has the couch that we have purchased at least 10 years ago and it still look good.When I read the 1 star reviews, it bothers me to see people write so negative about this company. Im sure there is more to these stories...
My experience with Austin and Taylor was extremely disappointing. My family did an massive renovation to our house 2 years ago and we were so excited to buy the final touches to completely our dream home. We knew that Austin and Taylor had a reputable name from staging the dream homes around the London area. But they have you fooled for sure, the furniture is not meant to last its made just to look good. All Austin and Taylor is good for is stealing your money for their expensive products. None of their products are meant to last, we had bought an complete living room furniture set which was extremely expensive as we were told it was built till last. 3 Weeks into receiving our furniture we found it was all piling. We obviously made a compliant to Austin and Taylor and they came out and gave us a shaver. They told us to solve the problem we would have to shave our furniture. ARE YOU SERIOUS? With spending the money we had on our furniture there should be no reason why you need to SHAVE your furniture once week. Austin Taylor is nothing more than an expensive store who doesnt take pride in there products, customer service or workmanship. With this being said we had ordered a custom dining room table set to fit our dream space. It was custom built by the builder in the store, of course it was expensive because it was custom, it was by Austin and Taylor and apparently good quality With that being said it scratch the day we got it by placing a fork or glass on it, not to even mention the chairs are all beat up and destroyed by just the little buttons on peoples jeans. I would avoid doing business with Austin and Taylor, you are better off going to your local furniture store as they will have better quality furniture and you will get a better quality for your money.
We have just purchased leather furniture for our home from Austin & Taylor.We have been absolutely thrilled with our experience. Mariah was our Interior Design Consultant, and she couldn't have been more patient, thoughtful and informative. She has a wonderful way with people. Along the way, we wound up talking to various people at Austin & Taylor, and each person was very kind and helpful. The two men who delivered our furniture today were also very efficient and very thoughtful. And, finally, we are thrilled with the look and the high quality of our purchase.We highly recommend Austin & Taylor to anyone looking for good quality furniture from a truly caring company.
I am sorry to read bad experiences from other customers. Ours has been excellent. We ha purchased most of the furniture in our house from Austin & Taylor and both quality of the different pieces and customer service and advice have been 5 stars. Jane has been a wonderful advisor and has worked very hard to meet all our expectations. We will definitely continue to do business with A&T.
Austin & Taylor Home Furnishings Inc is a Canadian Furniture Store based in London, Ontario. Austin & Taylor Home Furnishings Inc is located at 1350 Fanshawe Park Rd W, London, ON N6G 5B1, Canada.
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